Sunday, February 8, 2015

Will you install our flooring if we bought it somewhere else?

Will you install our flooring if we bought it somewhere else? Capell Flooring and Interiors

We get asked this question from time to time and we thought we would address it today:  Will you install my new flooring that I bought from somebody else?  It is number 3 on our FAQ page, but I want to dive in a little deeper in our Capell Flooring and Interiors Blog.  Here is the best analogy that we have come up with to address this issue.  If you were to buy a steak from Albertsons here in the Boise area, and then promptly take it over to Sizzler, do you think Sizzler would cook it for you while you sit and eat it in their restaurant? You could say maybe, and this analogy is fun and for amusement purposes only, but I think if we are honest with ourselves the answer to this is a resounding, “NO!” 

It is always best to have the store such as Capell Flooring and Interiors in which you bought your carpet, tile, hardwood, etc. install the products as well.  The store and the installers will be able to stand behind their work, and it just makes for a better situation in case there are any issues that spring up.  We have seen this scenario many times when somebody buys a product from one store and has another store install it and suddenly there is an issue.   What ultimately ends up happening if a problem arises, is the manufacturer blames the installer and the installer blames the manufacturer. It is not a good situation and could make for a very bad headache and frustration that you don’t need.  If the same company does both the installation and provides the flooring they can then solve the problem much easier.  It is best to not get in this situation if you can avoid it and save yourself some heartache. At Capell Flooring and Interiors we back up our products and our installs with our 100% Iron Clad Guarantee. (See store for details)

This is not to say that we won’t provide product for our friends out there that are “DIY” or do-it-yourselfers.  We are more than happy to provide you with the tile, hardwood, etc that you need so you can put it in yourself and be successful.  Hopefully this clarifies things a little bit.  Please come visit our showroom and schedule your showroom Design Audit with one of our Design Audit Specialists and see the difference.


Tuesday, February 3, 2015

We Fix $39 Flooring Installs - Capell Flooring and Interiors





We Fix $39 Flooring Installs - Capell Flooring and Interiors

You have all seen those ads from Big Box Stores, and we get asked about it all the time at Capell Flooring and Interiors here in Meridian, Idaho.  The ad has a familiar tune of $39 installation for the whole house  or Free Pad.  In fact, we have a couple of these stores just down the street from us, so we hear it a lot.  This marketing strategy can be summed up in a few different ways, but let’s tackle this question today to try to shed some light on the subject.

I think we have all heard at one point or another, “­­You get what you pay for?”  All one has to do is Google “Big Box Store Flooring complaints,” and there is a truck load of information that comes out that doesn’t exactly make you feel warm and fuzzy about moving forward.   As the owner of Capell Flooring and Interiors, we are up front with people and no professional installer works for that rate.  Let me point out some keys to consider when trying to make your flooring decision.
The ads say “basic installation” which really is only part of the installation process.  The Carpet will need to be torn out, tack strip will need to be put in or replaced and  there are other parts of the install such as: stairs, trap doors, and other parts as well that may arise.  Apparently those are not part of the “basic installation,” and not part of this deal.  All of these other installation parts that are not part of the basic installation but are necessary to do the job are marked up to a crazy rate to offset the “basic installation” rate.  They also mark up the cost of carpet or pad more than normal to cover the cost of their “basic” offer.  It is kind of a classic bait and switch technique.

Installation is a major key to every job or perhaps even the key.  You can have the nicest carpet, tile, or hardwood but if it isn’t installed correctly it will just look plain awful.  You want to go with a store that stands behind their work, and who uses professional and experienced installers.  Capell Flooring and Interiors is different and exceptional.  We offer a 100% Iron-Clad Triple Guarantee in which we offer a “Lifetime Installation Warranty,” as one of those elements.  We stand behind our work, and do a wonderful job.  We will fix your $39 install, but better yet have Capell Flooring and Interiors do it right the first time! 

P.S. Don’t just take my word for it though – here is what some our clients have said about usClick Here