Friday, December 1, 2017

Squeak, Squeak, and I’m not talking about Mice & Cheese…..

Squeak, Squeak, and I’m not talking about Mice & Cheese…..

A little over 13 years ago, my family and I moved into a house in Meridian.  We were one of the first houses in the subdivision, and the sub was previously a farm.  We noticed a slight problem as soon as we moved in - we had mice, because the field mice didn’t know where to go.  My wife and I solved this problem by getting our daughter a cat, and you can imagine the rest is history……

That being said, at my store, Capell Flooring and Interiors, we do a lot of hardwood and laminate woods, and sometimes the unexpected annoyance happens.   Here is “what isn’t cheese” about wood flooring: Sometimes wood flooring products will occasionally “squeak.”  I promise an occasional squeak doesn’t mean the hardwood is defective.  Wood has moisture in it and the percentage of moisture will change throughout the year.  I’ve noticed this is the case in my own house, which was built in 2006, and has Rustic Hickory flooring.  We especially notice that by the heat vent registers at different times of the year in the morning when you first step on the hardwood flooring it will have some squeaks and creaks.  This is because wood will constantly expand and contract throughout the year.

The bottom line is if your wood and laminate wood squeaks from time to time, please don’t automatically think it is defective.  It probably isn’t and it is just part of wood.  Just like when a house settles, sometimes grout, caulking or even a tile can creak, hardwood floors will sometimes squeak due to temperatures changes in a house.  Other areas can squeak too, like your sub-floor, or even the walls in a room where a floor joist is loose.  If you ever have a concern, please let us know and we will come look at it for you. 

As you read before an occasional squeak in the floor is definitely a lot better than a squeak of a mouse running through your house right after it was built, right?
Your flooring friend,

Matt Capell

P.S.  Have you ever had a funny mouse story?  If so, email me about it so we can have a good laugh together.  Don’t hesitate to give us a call at (208) 288-0151 or email us

Friday, November 24, 2017

Why Shopping Online For Flooring Just Doesn’t Work….

Why Shopping Online For Flooring Just Doesn’t Work….

Matt Capell here blogging again.  Today we continue with the topic of Costly Misconceptions About Flooring

By knowing about these, you can help insure that you'll invest in the best flooring for your taste and lifestyle.  Also, you'll get years of enjoyment from floors you love, rather than have to live with a decision you'll regret.


Misconception -- The best way to buy flooring is to shop online

Not so.  One of the worst places to go for floor covering is to the internet.  There are several things that make the internet an extremely undesirable place to look for a flooring. 
1.  You have no idea if the person on the other end of the line is ethical. 

We have many clients who, before coming to us, used an online dealer and were promised certain prices and products, only to have something different installed or have the price change. Not to mention endless delays. 
2.  You have no idea if the “sales person” is experienced. 

On the Internet, you’ll be working with an eighteen-year-old telemarketer in most cases. Floor covering transactions are very complicated, and online dealers are notorious for causing delays and making mistakes. 
3.  They do not care about developing a long-term relationship with you. 

They will treat your purchase as a one-shot deal, with no consideration given to providing good service so they can earn your referrals and repeat business. 

At Capell Flooring, most of our business comes from repeat and referral clients. We depend upon repeat and referral business for our livelihood, so we have a vested interest in making sure that you are head-over-heels thrilled with the service you receive
5.  Warranty claims are a nightmare. 
We all hope that making a warranty claim won’t be necessary.  But when it becomes necessary, you really need the warranty to be honored. 

Getting most online dealers to honor their warranty is a time-consuming, frustrating ordeal.  You will most likely wind up playing the “Delay Game.”

6.  They have no relationships with installers. 
Because online dealers sell to anybody living anywhere, it’s impossible for them to keep control of the installation.  They might say they have “trained installers in your area,” but these are nothing more than sub-contractors. 
These sub-contractors work for many different dealers, so they have no real loyalty to the online dealers.  And since the online companies lure consumers in with “cheap price” offers, they cut corners by underpaying their installers.  This causes the installers to “rush” through the job, and makes them very reluctant to return to correct mistakes.  They simply can’t afford it.

7.  Also, the Internet is not regulated.
These days anybody can put together a website quickly and easily using the software that’s available. Sometimes these “businesses” are nothing more than installers working out of their garages to create a “company” via a website. Many of these are fly-by-night, here-today-and-gone-tomorrow dealers. 

This platform is geared toward perking interest. These are people who don’t have existing relationships, and who don’t work via referral. Unfortunately, they try to commoditize the industry.
Choosing floor covering is the largest decorating decision you will make in your life, and it needs to be taken very seriously. It’s not like shopping for the best price on a table lamp.

You need to consider that the lack of regulation on the Internet allows them to offer anything they want to you, the consumer, just to get their phone to ring.

If you have any questions, or if you would like to schedule a free Design Audit, please call us at 208-288-0151.

Thanks for reading,

Matt "Shop Local" Capell

Get A Copy of My Consumer's Guide to Flooring Book

Wednesday, November 22, 2017

Happy Thanksgiving Our Hours - This Weekend

Happy Thanksgiving here are our hours over the weekend - Please reach out to us on Monday or feel free to email us at

Monday, November 20, 2017

Trust Your Instincts, You Are Most Often Your Best Interior Designer – Capell Flooring Blog

Trust Your Instincts, You Are Most Often Your Best Interior

Designer – Capell Flooring Blog

Sometimes when picking out flooring for your home, it can be a little stressful.  I see all the time people worrying that what they are picking out might just not work.  Everyone at Capell Flooring and Interiors have been trained in interior design and can help you…….I just wanted to take a minute and let you know that you really should trust your instincts and that more often than not you are your best designer.

I’ve gone through thousands of homes, and everybody has their own unique style and I have found that they all look good.  The most important thing to consider too, is if you choose to get an interior designer, please make sure you still get what you ultimately like.  I have seen this all too often where a designer that is assertive will talk somebody into getting something they don’t really like.  Trust yourself. Picking out flooring should be a fun and a relaxing experience.  Come see us at CapellFlooring, we will help guide you with your selections and bring out the interior designer within you.

Thanks for reading,

Matt "Get Your Design On" Capell

We have won back to back to back Best of Houzz for Service 2015-17

Wednesday, November 15, 2017

FREE Carpet Spotter - Say What?

Capell Flooring and Interiors - FREE Carpet Spotter

Say what?  Free Carpet cleaner refills for life - hey tell me more!  Right now when you purchase carpet from Capell Flooring and Interiors in Meridian, Idaho - you will receive a FREE lifetime of refills on our "Spot Out," carpet cleaner!  This offer is limited to the Boise, Idaho area :)

Wednesday, November 8, 2017

How can laminate samples help you in the wintertime in the Treasure Valley…..

How can laminate samples help you in the wintertime in the Treasure Valley…..

Let’s admit it.  You borrowed a bunch of Formica, Wilson Art, and Nevamar samples from our showroom and you didn’t return them, but don’t know what to do with them.  You may even feel bad….but no worries!  It is okay, and I’m just teasing, so please relax.  I wanted to point out a fun use for them, and please don’t worry about returning them to our store, Capell Flooring.

These samples work as an excellent windshield scraper in the winter time here in the Boise Area.  They are lightweight, don’t take up a lot of space in a car, and work really well.  Now, I know some of you are thinking, “I wish I wouldn’t have returned those to the store, and that sounds like a great idea.”  Please by all means stop by our store, and pick some up.  I will let you keep them.

In all seriousness, they do work great, and I have even made a quick video demonstrating their effectiveness.  Please see below.  Drive safe this winter, and feel free to stop by and see us, so we can help you or your friend with your next flooring project.

Thanks for reading,

Matt Capell

P. S. Enjoy the video and stay warm this winter!!! 

Saturday, November 4, 2017

Get A Copy of My Consumer's Guide to Flooring!!!

Get A Copy of My Consumer's Guide to Flooring!!!

Shopping for New Floors?

Please take moment and get my FREE book, “The Consumer’s Guide to Floor Covering.” Go to to download your FREE Copy or stop by our store to pick
up a copy today!  It really is a must read before shopping for floors, and the very least will make a better-informed shopper in the Boise, Idaho area.

Get A Copy of My Consumer's Guide to Flooring!!

Thursday, November 2, 2017

Lifetime Installation – Apples to Oranges My Friends...

Most flooring stores and flooring contractors offer a standard 1-year warranty on their installations. That is good, but that doesn’t really cut it in the construction world today. Sure, anybody can offer a 1-year warranty, but what about a lifetime warranty? At Capell Flooring and Interiors we do indeed offer a lifetime warranty. The following is a quote from our famous 100% Iron Clad Triple Guarantee:
“Buying flooring is not like buying any other piece of interior d├ęcor, such as a sofa or a lamp. Why? Because unlike other products, flooring is installed or “manufactured” in your home. This makes the installation critical.  I offer a lifetime installation warranty at Capell Flooring and Interiors. Here is our brief legal description: this does not include “site conditions issues.” Feel free to ask us for examples and this warranty applies to owner occupied residential only.” Short and to the point. You NEVER have to worry about something going wrong with the actual installation. If it does, I’ll fix it FREE! And I’ll do it quickly!”
This really is a no-brainer and it is like comparing an apple to an orange. They just aren’t the same no matter how you slice them. What is a lifetime installation worth on carpet? I would have to say PRICELESS and worry FREE. Another note, if you have ever needed to have your carpet re-stretched you will know that it will save you a lot of money because that can get expensive. This warranty gives you peace of mind knowing that if something with the actual installation was done wrong or incorrectly, that Capell Flooring will take care of it. You can rest assured that we have your back and peace of conscience.
To a peaceful night’s sleep,
Matt Capell - Owner Capell Flooring and Interiors
P.S. End the headache of shopping for new floors with our FREE Design Audit
The Design Audit™ is a diagnostic tool that allows my expert floor consultants help you choose the right floor for your decorating taste and lifestyle. 
They’ll walk you through a series of questions that will help narrow down the thousands of options to the two or three that exactly match your unique situation. 
Call (208) 288-0151 or visit us today for your FREE Design Audit!™

Sunday, October 29, 2017

Don’t Devalue the Importance of the Labor – Capell Flooring

Don't Devalue the Importance of Labor - Capell Flooring and Interiors - Boise Flooring

It seems like I’m seeing more and more adds saying, “$99 labor, $39 labor, or FREE labor” from big box stores??  The unfortunate part about each and every one of these ads is that it tends to devalue the importance of the labor when installing flooring.  It gives the impression that it is kind of an afterthought or not super critical in the process of flooring.   Actually, at the end of the day, stores that use this type of advertising usually just pad the cost of labor in the materials.   It really isn’t free.  The other issue is that the actual labor will make or break your new flooring……

You can purchase the nicest, most expensive tile, hardwood, carpet, etc., and if it isn’t installed properly then your new flooring just will not look good.  When buying furniture or electronics they are assembled at a factory, and you just put them into your house directly from the store.  Flooring needs to be manufactured and installed in your home.  It is crucial to have trained and experienced installers doing this for you.

Also, most stores offer a 1-year warranty on labor which is nice, but a lot of problems can occur long after that.  We offer a lifetime installation warranty, so for example if your carpet wrinkles 5 years after the purchase from Capell Flooring and Interiors, we will come in and re-stretch it for free as part of our warranty.

Labor for flooring is super critical, so when shopping around ask the store what their labor warranty entails, while keeping in mind what ours will cover.  Also, please come see us for a FREE design audit.  You will not be disappointed.

Thanks for reading,
Matt Capell – Owner Capell Flooring and Interiors

P.S.  Come see us for a FREE showroom design audit…..we will go through a series of questions to help you get the perfect flooring for your needs.
About Matt Capell – he is the primary owner of Capell Flooring and Interiors in the Boise, Idaho, and the surrounding area. He loves family, flooring, business, and meeting people. His company educates about flooring and the Treasure Valley and his company makes the floor covering process a fun and great experience each and every time.  You can download his FREE Consumer's Guide To Flooring by clicking here.  Feel free to connect with me! Let’s get social!
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Capell Flooring and Interiors - Meridian, Idaho Showroom