Monday, February 5, 2018

Best way to shop for flooring is online? Not so my friend.....Capell Fl...





Hi, Matt Capell here with Capell Flooring and Interiors. Hey I'm here to talk a little bit about something in my Consumers Guide to Flooring book, if you haven't picked it up yet, please look below or to go consumerguidetoflooring.com and pick up a free copy.

So, in this book, I address certain misconceptions about floor covering, and one of them happens to be misconception number six, and what that says is the best way to buy flooring is to shop online. So, I let me read a little bit of this and talk a little bit about it to you, okay? So, I would just say that's probably the worst place to go to buy floor coverings, on the internet, okay, and there's several reasons why.

First one is, you have no idea who the other person is at the other line, I mean, they could delay, they could not ship it on time, there could be issues that way. Other issues you have, you have no idea who you're working with. I mean, the salesperson could be inexperienced, it could be just a kid. Flooring transactions are actually quite complicated, and you could just have lots of issues. The third reason is that they really don't care about developing a long term relationship.

Say they're based out of Nashville Tennessee. Not that that's not, a great place right, but it's not Boise, Idaho, and so, they're not going to care, if there's an issue or something comes up, they don't care, right. If you have a warranty claim, it's an absolute nightmare, because the local representation's not going to be interested in helping you, because they did not get credit for the sale. The other thing too is they have no relationship with local installers, so for example, if you need to have it installed, they're not going to be able to help you with that, and the other thing too is the Internet's not really regulated, and so there could be a fly by night, there's a lot of scams that happen in flooring, where they'll take your credit card and then not even ship it to you, or they're here today and gone tomorrow, right?

They're not a local store like mine, that's been in the Treasure Valley since 1974, where we're interested in helping you not only today but also tomorrow and then 10 years from now. So that's just another misconception, that's what I call misconception number six, and it's best to buy flooring locally. The other thing too about that, that I almost forgot, is that you can't touch or feel it, any of that, and the other thing too is, if it looks to be true on pricing, they usually make it up on freight on the other end. I have negotiated freight rates that make it really inexpensive to ship across the country, whereas if you just do a onesie twosie that ships to a subdivision, they're going to gouge you on freight.

So anyway, thanks for listening. If you like these videos, please comment below, like, share, let me know, and I will create more like this, thanks so much!

We are a full servicing flooring retailer in the Boise, Idaho area. We sell all types of flooring, counters, carpet, tile, hardwood, vinyl, laminate wood, luxury vinyl, and etc. We do remodel, new construction, and tenant improvement commercial work. We love what we do and it shows in our work. We love being social and please join us on our networks online.


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