It won't be long before we prepare our homes for Thanksgiving and holiday gatherings. That means many of us will have a home filled with guests.
Everyone loves a clean and well-maintained home, especially when company is coming. With busy schedules and little spare time, it can often make sense for someone else to take care of the cleaning. That's why it's no surprise that the number of home cleaning services available across the country has increased over the last several years.
There are professional companies who do weekly cleanings, or occasional deep cleaning. There are also companies who will come into your home and put up holiday lights and decorations. A quick search on Google often helps identify who is available.
Choosing the right service provider can be tricky. To start, make a list of services you want to get done. Ask friends and family for recommendations, read online reviews, and compare your wish list to services available from four or five service providers.
As a potential client, you need to ask the right questions to know as much as possible about the company you choose to hire. Here is a good list of questions to ask for any service you need:
1. Are you licensed? – If it is a profession that has one, you want a company with a legitimate license.
2. Are you insured? – You want to be certain you are protected from workplace mishaps, petty theft, and damages. Check with your homeowner's insurance provider about your coverages and the coverage they recommend a service provider has.
3. Do you use in-house employees or subcontractors? – Be sure about who is coming into your home. Some companies sub-contract work out to other businesses and have varying levels of control over who will actually do the job. If a company uses subcontractors, it doesn’t guarantee that you’ll get bad service, but you’ll want to know about the sub’s qualifications, insurance, etc. as well.
4. Will you offer an quote? – You do not want a 'ball park' estimate. Be as detailed as possible about the services you are requesting, then ask for a written quote that includes details of your project and contingencies for any ‘surprises’.
5. What is your business address? – If you have to file a complaint or need something else, you should know where they are located.
6. What's your pricing strategy? – Some may charge a fixed price for everything, which isn't a bad deal, but ideally, the company will send their estimators to check your home for the final quote.
7. What's the extent of your customer support? – Make sure that the company is responsive and doesn’t take more than a day to get back to you. That can include communication by phone, mail, email, or text.
8. Do you have a service guarantee? – Know how the company will handle things if you are unhappy with their service and results.
9. Can you change the schedule without penalty? – If, for example, you need to change a cleaning appointment, you will want to know how the company handles such requests and whether you’ll be charged an additional fee.
Taking the time to do your research, look at reviews, get input from others, and get everything in writing (with signed contracts before the work begins) will help ensure a positive experience and outcome whenever you hire a service provider.
Your Flooring Consultant,
Matt Capell
Email: sales@capellinteriors.com
Phone (208) 288-0151
Fax (208) 917-6160
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